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Do you have a question? Here we have compiled a list of the most commonly asked questions.
| Can you send me a sample? | |||
| Absolutely, just provide us with the manufactures style and color name. It may take between 7-10 days. | |||
| Is shipping included in your carpet price? | |||
| No, we do not add shipping to the price of the carpet, because the shipping rate varies drastically depending on what state and city you live in, where you have it shipped to (business address, installer, terminal or home) and how much you buy. It is impossible to give you a fair shipping rate without the above information. If any carpet store offers free shipping, they have inflated the carpet price to cover the highest shipping rate. We search for the lowest shipping rates available. You can get a shipping rate at anytime by emailing or fill out the form below with your city, state, zip code, and how much carpet and padding if any that you need. (we will give you a rate for business and residential delivery) | |||
| Do I get a warranty? | |||
| Absolutely! All carpet warranties are from the manufacturer or the fiber producer. The warranty that you see at your local carpet store is the same warranty that you get no matter where or who you buy that carpet from. If you ever have a problem with your carpet, you call us toll free at 1-800-498-1121 and we file a claim with the manufacturer, who then takes over and handles the problem directly with you. | |||
| What if there is a problem once I receive the carpet? | |||
| No problem! If the carpet arrives and you can check it before the trucking company leaves and if you find a problem (not correct style, color, damage, etc.), just refuse the shipment. Call us at 1-800-498-1121 and we will immediately work to correct the problem. If the trucking company has already left and you find a problem, just call us and we will send the trucking company back out to pickup the carpet and immediately work to correct the problem. If the installer finds a problem (runs, damage, etc.) when he is installing it, just call us and we will send the trucking company back out to pickup the carpet and immediately work to correct the problem. Always, have the installer check the entire roll of carpet before he makes any cuts, due to the fact that it is easier to file your claim before it is cut. It is a little more work, but any good installer knows it has to be done. | |||
| How long does it take to receive my carpet? | |||
| It takes the same amount of time to receive carpet from us as it does your local carpet dealer. If the manufacturer has it in stock, it usually takes between 7-14 days (from the date you place your order) to reach you. If they are out of stock and have to produce more, it may take longer. We will always give you an estimated delivery date and availability, before we place your order. | |||
| Do you sell seconds or remnants? | |||
| Absolutely not! We only sell first quality goods. The product you receive from us will be the exact product that you have seen or would receive from your local carpet dealer, if you ordered it from them. | |||
| Why do you recommend 8lb padding, over other weights? | |||
| Although many weights of padding will work, we recommend the 8lb 7/16", due to the fact that it protects the backing from stress. It does this by absorbing the impact of foot traffic and the weight of furniture. If the padding cannot absorb the impact of these things, then the backing of the carpet takes the abuse, which can lead to separation from the carpet. | |||
| Why is your price quote good for only 30 days? | |||
| The price of the fibers used to make carpet change regularly, this leads to carpet manufacturers raising their prices one to three times a year and sometimes even lowering their prices. We do not have the markup that your local carpet store has and therefore we cannot absorb the increase, but if the price goes down we will also pass the savings on to you. | |||
| Can you help me find an installer in my area? | |||
| Yes, we are more than happy to help you find an installer. You can start by going to the Certified Flooring Installers web site at www.cfiinstallers.com. If they cannot help, then fill out the form below with your City, State and Zip-code and we will do our best to help you find a Certified Installer. We can only supply you with a list of names and numbers of certified installers, but we cannot vouch for any of them due to the fact that we do not know them personally. | |||
| Can the carpet be delivered to my home? | |||
| Yes, we can have the carpet delivered to your door, but be aware that trucking companies charge more for residential delivery. This being said, we are happy to get you a rate to any place you choose, we just need you City, State, Zip-code and how much carpet/padding you will ship. Just fill out the form below with this information, for a price quote. | |||
| Why are your prices so low? | |||
| That's easy, we care! We want to be fair to our customers and at the same time make enough to stay in business. To do this we have decided to be a 100% Internet based wholesale carpet store (No showrooms, No high rent, No large sales staff, No high utility bills, just to name a few). This allows us to keep the markup low and customer service high, since we dedicate all of our resources to saving you money. | |||
| Can I get a price quote and guarantee in writing? | |||
| Yes, We normally email you your price quote and guarantee, but if you prefer to have it signed and faxed to you or mailed to you then just let us know. Then supply us with your fax # or mailing address. | |||
| Do you Finance? | |||
| No, To keep prices low, we have decided not to offer financing, but you can pay using your Visa, MasterCard, Discover or American Express. We also take personal checks (allow a few extra days for clearance on personal checks), Money Orders, Bank Checks, Bank Wires etc.. | |||
| How do I have to pay for my carpet? | |||
| We accept Visa, MasterCard, Discover or American Express. We also take personal checks (allow a few extra days for clearance on personal checks), Money Orders, Bank Checks, Bank Wires etc.. Sorry, we do not accept C.O.D. or have financing. | |||
| Do you accept C.O.D.? | |||
| No, since the carpet must be paid for before the manufacturer will ship it. We recommend that the shipping also be prepaid, but if you would rather have it collect, we can do that, however we cannot guarantee the exact shipping rate on collect shipments. | |||
| How long does it take to get a price quote? | |||
| You can usually get a price quote either the same day or the next, depending on when you send it. We are closed after 6:00pm E.T. and on weekends/holidays. It can take longer if we have trouble finding your product or the manufacturers are slow getting back to us. If you have not received your price quote within 96 hours, resend your request or call us at 1-800-498-1121 . | |||
| How can I contact you? | |||
| Since we are an Internet Based Company, Emails get the quickest response, but you can call us toll free at 1-800-498-1121 . | |||
| Do you guarantee that I will get the exact product that I order? | |||
| Absolutely! You will receive the exact product you order or you will receive 100% of your money back! If you want your price quote in writing with this promise and signed, please ask and send your fax number or mailing address. | |||
Don't see the answer to your question. Then just fill out the form below and we will be happy to try and answer it for you. |